Legal

Terms & Conditions

Last updated: 15 June 2026

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These Terms & Conditions govern your use of the Online Academic Help website and the consultancy services we provide. By engaging our services, you agree to these terms.

1. About our services

Online Academic Help is an academic consultancy based in India. We provide guidance, mentoring, research support, and editorial services to doctoral and research scholars. Our services are advisory and supportive in nature and are intended to help you develop and complete your own original work.

2. Academic integrity

We provide mentoring and editorial assistance, not ready-made academic submissions. We do not write theses to be submitted as your own, sit examinations, fabricate data, or guarantee any grade, degree, publication, or examination outcome. You are responsible for ensuring that your use of our services complies with your institution's academic integrity and ethics policies. You agree to use our guidance as a learning aid in the development of your own work.

3. Your responsibilities

4. Scope & engagement

Each engagement begins with an agreed scope of work, deliverables, timeline, and fee, confirmed in writing (including by email). Work outside the agreed scope may require a separate agreement and additional fees. Timelines depend on your timely cooperation and provision of materials.

5. Fees & payments

Fees are quoted before work begins and may be charged in full or in instalments as agreed. Depending on the engagement, an advance payment may be required before work commences. All applicable taxes are charged in accordance with Indian law. Work generally begins once the agreed payment (or first instalment) has been received.

6. Refund policy

We want you to feel confident engaging us. The following sets out when refunds apply. Refund eligibility depends on the stage of work and the reason for the request.

6.1 Free consultation

The initial consultation is free and carries no charge or refund.

6.2 Full refund

  • If you cancel before any work has begun on your engagement, you are entitled to a full refund of amounts paid.
  • If we are unable to provide the agreed service, or we fail to deliver and the fault lies entirely with us, you are entitled to a full refund for the undelivered portion.

6.3 Partial refund

  • If you cancel after work has commenced but before completion, you may receive a partial refund. We will retain a fair amount for the work already performed, and refund the balance for work not yet started.
  • For milestone or instalment-based engagements, completed and delivered milestones are non-refundable, while fees for future, unstarted milestones may be refunded.

6.4 No refund

  • Once a deliverable has been completed and provided to you, the fee for that deliverable is non-refundable, subject to the revision policy in section 7.
  • Refunds are not available for dissatisfaction with a grade, examination result, publication decision, or any outcome, as these are outside our control and never guaranteed.
  • Refunds are not available where a request breaches academic integrity, where you provided inaccurate or incomplete information, or where delays are caused by you not supplying materials or feedback.
  • Administrative or third-party charges (such as payment gateway or transaction fees) may be deducted from any refund.

6.5 How to request a refund

To request a refund, email aacdemicprojects.help@gmail.com within 7 days of the relevant payment or delivery, with your name, engagement details, and the reason for your request. We will review and respond within 7 business days.

6.6 Processing

Approved refunds are issued to your original payment method within 10–15 business days of approval. The exact timing may depend on your bank or payment provider.

7. Revisions

We want you to be satisfied with our work. Where a deliverable does not match the agreed scope, we will revise it at no extra cost, provided you request revisions within 7 days of delivery and the request falls within the original scope. Substantial changes to requirements, or requests beyond the agreed scope, may be treated as new work and quoted separately.

8. Intellectual property

The research, ideas, and final work product remain yours. Upon full payment, any deliverables we prepare for you are yours to use. We retain ownership of our own templates, methods, and general know-how. You confirm that materials you provide to us do not infringe any third party's rights.

9. Confidentiality

We treat your project, drafts, and data as confidential and handle your personal information in line with our Privacy Policy. We do not resell, republish, or reuse your work.

10. Limitation of liability

Our services are provided on a best-efforts, advisory basis. To the maximum extent permitted by law, our total liability arising from any engagement is limited to the amount you paid for the specific service in question. We are not liable for indirect or consequential losses, or for academic, examination, or publication outcomes.

11. Termination

Either party may end an engagement with written notice. On termination, fees for work already performed remain payable, and any refund for unstarted work is handled under section 6. We may decline or discontinue any engagement that we consider unethical, unlawful, or in breach of these terms.

12. Governing law

These Terms are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts of India. We may update these Terms from time to time; the current version is always posted on this page.

13. Contact

For any questions about these Terms & Conditions or our refund policy, email aacdemicprojects.help@gmail.com or call us at +91 85278 78265.

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