Privacy Policy

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This Privacy Policy explains how Online Academic Help ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website and consultancy services.

1. Who we are

Online Academic Help is an academic consultancy based in India, providing mentoring and editorial support to doctoral and research scholars. For any privacy-related questions, you can reach us at aacdemicprojects.help@gmail.com.

2. Information we collect

We collect information you provide directly and certain information automatically when you use our website.

Information you provide

• Contact details — your name, email address, phone number, and country, when you submit an enquiry or sign up for a consultation.
• Project information — details about your research area, academic stage, university, and the support you are seeking.
• Documents and data — drafts, manuscripts, datasets, or other materials you share with us so we can provide our services.
• Payment details — information needed to process payments, handled through secure third-party payment providers. We do not store your full card details.

Information collected automatically

• Basic technical data such as your IP address, browser type, device, and pages visited, gathered through cookies and similar technologies to help us improve the website.

3. How we use your information

We use your information to:

• Respond to your enquiries and provide the consultancy services you request;
• Communicate with you about your project, scheduling, and payments;
• Improve our website, services, and customer experience;
• Send you updates or offers, only where you have agreed to receive them;
• Comply with legal, accounting, and regulatory obligations.

4. How we protect your work

We treat your research, drafts, and data as strictly confidential. Materials you share are used solely to deliver the services you have engaged us for. We do not sell, publish, resell, or reuse your work, and we do not share it with other clients or third parties except the trusted service providers described below.

5. Sharing your information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate, such as email, payment, and scheduling tools, under confidentiality obligations;
• Our consultants and editors assigned to your project, on a need-to-know basis;
• Authorities or advisers where required by law or to protect our legal rights.

6. Cookies

Our website uses cookies to keep the site functioning and to understand how visitors use it. You can disable cookies in your browser settings, though some features may not work as intended.

7. Data retention

We keep your personal information only as long as necessary to provide our services, meet legal and accounting requirements, and resolve disputes. When information is no longer needed, we delete or anonymise it securely.

8. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us at aacdemicprojects.help@gmail.com and we will respond within a reasonable time.

9. Data security

We use reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International users

As we are based in India and serve scholars worldwide, your information may be processed in India or other countries. By using our services, you consent to this processing in line with this policy.

11. Children's privacy

Our services are intended for adults pursuing higher education. We do not knowingly collect information from anyone under the age of 16.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "last updated" date.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please email aacdemicprojects.help@gmail.com or call us at +91 85278 78265.

Read our Terms & Conditions →